Refund Policy
Returns
Our policy has a duration of 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete the return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Returns
Our policy has a duration of 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete the return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or failed refunds (if applicable)
If you haven't received a refund, check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then, contact your bank. There is often a bit of processing time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at support@luzkarma.com.
Discounted items
Only regular priced items can be refunded; Unfortunately, sale items cannot.
Changes
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at support@luzkarma.com.
If you haven't received a refund, check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then, contact your bank. There is often a bit of processing time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at support@luzkarma.com.
Discounted items
Only regular priced items can be refunded; Unfortunately, sale items cannot.
Changes
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at support@luzkarma.com.