FAQ
We hope that your experience with KARMALUZ Store is as easy as possible; however, we recognize that questions may arise. As:
1. What is KARMALUZ?
KARMALUZ is a brand dedicated to offering high quality products inspired by Feng Shui and other spiritual practices to harmonize the body, mind and environment.
2. What types of products does KARMALUZ offer?
At KARMALUZ, we offer a wide range of products including energetic jewelry, home decor, personal accessories and spiritual items designed to enhance your overall well-being.
3. What is the philosophy behind KARMALUZ products?
KARMALUZ's philosophy centers on the belief that positive energy and harmony are fundamental to a balanced and happy life. Our products are designed to help you cultivate and maintain that positive energy in your daily life.
4. How can I use KARMALUZ products in my daily life?
Our products can be used in a variety of ways, whether wearing our energetic jewelry, decorating your home or office with our spiritual elements, or using our personal accessories to help you stay centered and balanced.
5. Do KARMALUZ products really work?
Many people have experienced tangible benefits from using our products in their daily lives. While the effects may vary from person to person, we believe in the power of intention and the positive influence our products can have on your life.
6. Do I need prior knowledge about Feng Shui or other spiritual practices to use KARMALUZ products?
You do not need to have in-depth knowledge of Feng Shui or other spiritual practices to use our products. Our products are designed to be accessible and easy to use for anyone looking to improve their overall well-being.
7. How can I care for and maintain my KARMALUZ products?
To maintain the optimal energy of our products, we recommend cleaning them regularly with water and sea salt, incense or exposing them to sunlight for a few minutes. Avoid placing them in dirty or messy places to preserve their positive energy.
8. Are KARMALUZ products suitable for gifting?
Yes, our products make great gift options for friends and loved ones who want to cultivate positive energy in their lives. We offer a wide selection of products suitable for different tastes and occasions.
9. Does KARMALUZ offer consulting or personalized advice services?
At KARMALUZ, we are committed to helping you find the right products for your needs. If you need personalized advice or have specific questions, our team will be happy to help you through our customer service channels.
10. How can I make a purchase in the KARMALUZ online store?
You can easily purchase our products through our online store. Simply select the products you want to purchase, add them to your shopping cart and follow the steps to complete your order safely and conveniently.
11. Where is my order?
This is a question that we are frequently asked, which is why we always clarify that communication between the delivery company, the client and us, which is why it is essential since all deliveries are made after coordination between the two.
12. How can I track my order?
You can follow up by contacting our support who will assist you at all times and always as soon as possible.
13. Amendments and cancellations
If you need to make changes to your order, you must contact us on the same day of pre-coordination, since the next day all orders are delivered to the delivery company and it would be a little more complicated to make the modification to your order. .
Important data:
- Your delivery details
- Your name
- His phone number
- You must contact us as soon as possible if you wish to make a change to your order or cancel it.
- We cannot cancel your order once it has already been sent for delivery and the delivery company is on its way to your home.
- You can view our full refund policy here.
14. My item arrived damaged
We ship each item in the best condition so that it reaches its destination without any damage. Despite this, our customers report that around 1 in 1,000 products arrive damaged due to mistreatment by the delivery service.
If this happens to you, please contact us by providing:
- Your data.
- An image of the damaged product.
-The day the purchase was made
Once received, we will be happy to provide a solution to any inconvenience as soon as possible.
For any other questions or queries, do not hesitate to contact us through our customer service. We are here to help you on your journey towards a more balanced and harmonious life with KARMALUZ.